1110 West Broadway Ave, Minneapolis, MN 55411

[email protected] 

612-618-6936

9 AM – 6 PM, USA

Complaints Policy

  1. Introduction

At upworksmn.org, we strive to provide the best possible experience to all our users. We understand that issues may arise from time to time, and we welcome your feedback and complaints as they help us improve our services. This Complaints Policy outlines the process for submitting complaints and how we handle and resolve them.

  1. Scope

This policy applies to all users of https://upworksmn.org, including registered members, visitors, and customers.

  1. How to Submit a Complaint

If you have a complaint related to our website, services, or content, please follow these steps:

3.1. Contact Us: Send an email to [email protected]. Please provide as much detail as possible about the nature of your complaint, including relevant dates, usernames, or any supporting evidence.

3.2. Required Information: To ensure that we can address your complaint effectively, please include the following information in your complaint:

  • Your full name and contact information
  • Specific details about the issue or incident
  • Any relevant transaction or account details
  • Any relevant screenshots or attachments
  1. Complaint Handling Process

4.1. Acknowledgment: We will acknowledge receipt of your complaint within 7 business days from the date we receive it. The acknowledgment will include an outline of our complaints handling process and an estimated timeframe for resolution.

4.2. Investigation: We will thoroughly investigate your complaint to understand the issue and determine the appropriate course of action.

4.3. Communication: During the investigation process, we may reach out to you to seek additional information or clarification if needed. We will keep you informed of the progress and any significant developments.

4.4. Resolution: We will make every effort to resolve your complaint promptly and fairly. If your complaint is found to be valid, we will take appropriate corrective action.

4.5. Response: Once the investigation is complete, we will provide you with a written response detailing our findings and any actions taken to address the complaint.

  1. Confidentiality

We treat all complaints with strict confidentiality. Your personal information and the details of your complaint will only be shared with relevant staff members involved in the complaint resolution process.

  1. Escalation

If you are not satisfied with our response or the way your complaint was handled, you have the right to escalate the matter. Please inform us, and we will review the complaint handling process and, if necessary, involve a senior member of our team to address the issue.

  1. Policy Updates

This Complaints Policy may be updated from time to time to reflect changes in our practices or to comply with legal requirements. The updated policy will be posted on our website.

  1. Contact Us

If you have any questions or concerns about our Complaints Policy or need to submit a complaint, please contact us at [email protected].